Refer a Friend
Many of our patients come to us through friends and family.
If someone you know may appreciate the way we look after eyes, you are very welcome to pass us on.
This page explains how our Refer a Friend programme works.
A simple thank you
Patients often recommend us to people they care about. We are always grateful for that trust.
Our Refer a Friend programme is simply a way of making those introductions a little easier, and of saying thank you when they happen.
How it works
If you recommend someone to us
If the person you recommend collects complete glasses after their first appointment, we will add:
£50 credit towards a future lens upgrade to your account
This credit:
is added to your file once they collect their glasses from us
is valid for 2 years
can be used against lens upgrades and options
cannot be applied to frames
can be earned more than once if you recommend more than one person
If someone recommends you to us
If you are a new patient, or have not visited us in the last 4 years, you will receive:
£50 towards your eyewear when you spend £250 or more
This applies to complete glasses only.
Please mention who recommended you when you book, so we can make sure everything is recorded correctly.
Who can be referred
To qualify for the programme, the referred person must be:
a new patient to Ladybrook Opticians, or
someone who has not visited us in the last 4 years
This helps us keep the programme fair and clear for everyone.
When referral credit is applied
For the person making the recommendation
Your £50 referrer credit is added to your file once the person you recommended collects their glasses from us after their first appointment / introduction to us.
For the person being referred
Your £50 eyewear credit is applied when you collect your eyewear, provided your purchase qualifies.
A few important details
The referred patient must mention who recommended them when they book
The eyewear credit applies when purchasing complete glasses of £250 or more
Referrer credit can be used towards lens upgrades and options only
Credits cannot be combined with other offers, except Eyeplan
Referrer credit is valid for 2 years
There is no limit to the number of referrals you can make
Questions we are sometimes asked
Do I need a referral card?
No. A referral card can be helpful, but it is not essential. The important thing is that the referred patient mentions who recommended them when they book.
What counts as eyewear?
For this programme, eyewear means complete glasses, including both frame and lenses.
Can the referrer use their credit on frames?
No. Referrer credit can be used towards lens upgrades and options only.
Can existing patients use the referred patient offer?
No. The referred patient must be new to the practice, or not have visited us in the last 4 years.
Can credits be combined with other offers?
No, not with other offers. Eyeplan is the exception.
Our approach
We never want referrals to feel pressured or transactional.
Most recommendations happen naturally, when someone feels comfortable passing our details on to a friend or family member.
That is exactly how we would like this to work.
We appreciate every introduction.
If you have any questions about how the programme works, our team will be happy to help.
Ladybrook Opticians · 12b Fir Road · Bramhall · Stockport · SK7 2NP
0161 439 6867 · ladybrookopticians.co.uk
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